Privacy Policy

Last updated: 24.02.2026

rickycasinoonline.net (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use rickycasinoonline.net (the “Website”), and when you participate in our online gambling services.

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies, we act as the “data controller” of your personal information. As a provider of gambling-related services, we have legal obligations to process certain data, particularly in relation to anti-money laundering (AML), counter-terrorism financing (CTF), age verification, responsible gambling, and other regulatory requirements under Australian and relevant international regulations.

By registering an account with rickycasinoonline.net, using our services, or otherwise providing us with your personal information, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein, where consent is the applicable legal basis. In some cases, we process your data because we are legally required to do so or because it is necessary for the performance of our contract with you.

If you have any questions about this Privacy Policy or your personal information, please contact us at: [email protected].

Information We Collect

We may collect and process the following categories of personal information about you:

1. Identification and Contact Details

• Full name
• Date of birth and age confirmation
• Residential address and country of residence
• Email address
• Telephone number
• Username and account ID on the Website

2. Account and Transaction Information

• Account registration details and account settings
• Deposit and withdrawal records
• Betting and gaming history (including games played, time and duration, stakes, wins, and losses)
• Payment details (such as payment method, limited card or account identifiers, transaction IDs – we do not store full card numbers where not necessary)
• Account balance and bonuses, loyalty or VIP status

3. Verification and KYC Documents

To fulfil our legal and regulatory obligations, we may request and process:

• Government-issued identification (passport, ID card, driver’s licence)
• Proof of address (utility bill, bank statement, government correspondence)
• Proof of payment method ownership (redacted payment card copy, bank or e‑wallet statement)
• Source-of-funds or source-of-wealth documentation where required by AML/CTF regulations

4. Technical and Usage Data

When you use the Website, we automatically collect:

• IP address and approximate geographic location derived from IP
• Device information (device type, operating system, browser type and version)
• Log files and usage data (pages visited, links clicked, time spent on site, access times, referring URLs)
• Unique device identifiers, cookies, and similar tracking technologies

5. Correspondence and Communication

• Records of your interactions with us via email, live chat, or other communication channels
• Customer support tickets, complaints, and dispute records
• Responses to surveys, feedback forms, or responsible gambling questionnaires

6. Marketing and Preference Data

• Marketing preferences (opt-in/opt-out choices)
• Records of marketing communications sent to you and your interaction with those communications (e.g., email opens and clicks)
• Participation in promotions, bonuses, and tournaments

How We Use Your Information

We process your personal information for the following purposes and on the following legal bases (contractual necessity, legal obligation, legitimate interest, and/or consent):

• Account registration and management

  • To create and maintain your player account
  • To verify your age and identity
  • To manage account settings, security, and access

• Provision of gambling services

  • To process bets, wagers, deposits, and withdrawals
  • To operate and manage games, promotions, and tournaments
  • To calculate and credit winnings and apply bonuses

• Customer support and communication

  • To respond to your inquiries and support requests
  • To manage complaints, disputes, and feedback
  • To notify you of important changes to our terms, policies, or services

• Compliance with legal and regulatory obligations (including AML/CTF)

  • To perform KYC, age, identity, and residence verification
  • To comply with AML/CTF, sanctions screening, and other regulatory checks
  • To monitor and report suspicious transactions or activities to competent authorities where required

• Fraud prevention and security

  • To detect and prevent fraud, money laundering, abuse, bonus misuse, account takeover, or other prohibited behaviour
  • To ensure network and information security and to protect our systems and players

• Responsible gambling

  • To monitor gaming behaviour and implement responsible gambling tools (such as deposit limits, time-outs, and self-exclusion)
  • To contact you where we identify indicators of problem gambling, in line with regulatory and responsible gambling guidelines

• Research, analytics, and service improvement

  • To analyse site usage and performance in order to improve our services and user experience
  • To develop new features, products, and promotional offers (using aggregated or pseudonymised data where possible)

• Marketing and promotions (where permitted)

  • To send you information about bonuses, offers, and events where you have not opted out or where the law allows us to do so
  • To tailor offers to your preferences and playing history, subject to applicable law

Marketing Communication

We may use your email address, phone number, and other contact details to send you marketing communications related to our products and services, such as:

• Welcome offers and deposit bonuses
• Free spins, cashback, and loyalty promotions
• Tournament invitations and special events

You have the right to control how we use your personal information for marketing:

• You can opt out of marketing at any time by:
  • Clicking the “unsubscribe” link in our marketing emails; or
  • Adjusting your marketing preferences in your account settings (where available); or
  • Contacting us at [email protected].

Even if you opt out of marketing, we may still send you non-marketing messages relating to your account, security alerts, transactional information, or regulatory notices.

Obtaining Personal Information

We obtain personal information from a variety of sources:

• Directly from you

  • When you register an account, make a deposit, place a bet, or contact customer support
  • When you provide verification documents or fill in forms on the Website

• Automatically through your use of the Website

  • Via cookies, analytics tools, and server logs

• From third-party service providers and partners

  • Identity verification providers, KYC/AML service providers
  • Payment processors and financial institutions
  • Fraud detection and credit reference agencies (where permitted)
  • Game providers and platform service providers who support the Website

We ensure that any third party providing personal information to us is legally permitted to do so and has obtained any necessary consents or authorisations.

Data Recipients

Within our organisation and group, access to your personal information is restricted to personnel who need such information to perform their duties:

• Customer support and account management teams
• Payments and finance departments
• Compliance, risk, and AML/CTF officers
• IT and security teams
• Marketing and CRM teams (where relevant and lawful)
• Senior management, to the extent necessary for business oversight

All staff with access to personal data are bound by confidentiality obligations and receive appropriate training in data protection and security.

Releasing Data to Third Parties

We do not sell your personal information. However, we may share your personal data with carefully selected third parties under strict contractual safeguards, for the purposes described in this Privacy Policy:

• Payment processors and financial institutions

  • To process deposits, withdrawals, and refunds
  • To verify payment methods and prevent fraud

• Game providers and platform partners

  • To operate and deliver games, tournaments, and related services
  • To investigate and resolve technical or gameplay issues

• KYC/AML and identity verification providers

  • To verify your identity, age, and address
  • To perform sanctions and politically exposed persons (PEP) screening, where required

• Fraud prevention and risk management services

  • To detect and prevent fraudulent or abusive activities

• Analytics and technology providers

  • To support website hosting, data storage, analytics, and performance monitoring

• Legal, regulatory, and enforcement authorities

  • Where required by law, regulation, court order, or competent authority request
  • To comply with AML/CTF obligations and responsible gambling regulations
  • To defend or enforce our legal rights or respond to legal claims

Where personal data is transferred outside of the European Economic Area (EEA) (where GDPR applies), we implement appropriate safeguards, such as standard contractual clauses or equivalent measures, to ensure an adequate level of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations.

In particular:

• Due to AML/CTF and gambling regulatory requirements, we typically retain core account, transaction, and KYC records for a minimum period of 5 years after the closure of your account or the completion of the relevant transaction.
• After this mandatory retention period, and unless we are required to keep the data longer for legal, regulatory, or legitimate business reasons (such as ongoing disputes), we will delete or irreversibly anonymise your personal data.

You have the right to request erasure of your personal data once the legally mandated retention periods have expired, subject to any overriding legal obligations or legitimate interests that may require us to continue processing the data for a longer period.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Password-protected accounts with secure login procedures
• Encryption of data in transit (e.g., SSL/TLS) and, where appropriate, at rest
• Firewalls, intrusion detection, and regular security monitoring
• Strict access controls and role-based permissions for staff
• Regular security audits, vulnerability tests, and system updates
• Secure data backup and recovery solutions
• Staff training in data protection and information security

Despite our efforts, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for using appropriate security measures on your own devices.

Your Rights & Contacting Us

Subject to applicable laws (including GDPR where it applies), you have the following rights in relation to your personal data:

• Right of access – to obtain confirmation as to whether we process your personal data and to receive a copy of such data.
• Right to rectification – to have inaccurate or incomplete personal data corrected or updated.
• Right to erasure (“right to be forgotten”) – to request deletion of your personal data where there is no lawful basis for us to continue processing it, particularly after the expiry of legal retention periods.
• Right to restriction of processing – to request that we limit our processing of your data in certain circumstances.
• Right to data portability – to receive personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
• Right to object – to object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time (without affecting the lawfulness of processing carried out before withdrawal).

To exercise any of these rights, or if you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

If you are located in the EU/EEA or another jurisdiction that grants a right to lodge a complaint, you also have the right to file a complaint with your local data protection or privacy supervisory authority if you believe that your rights have been violated.

Cookie Policy

Our Website uses cookies and similar technologies to enhance your experience, measure performance, and support our services. Cookies are small text files stored on your device when you access the Website.

Types of Cookies We Use

• Essential (Strictly Necessary) Cookies

  • Required for the Website to function properly.
  • Enable basic features, such as page navigation, secure login, and access to restricted areas.
  • Without these cookies, some services cannot be provided.

• Functional Cookies

  • Remember your preferences (such as language and region).
  • Improve your user experience by enabling personalised features.

• Analytics and Performance Cookies

  • Help us understand how visitors use the Website.
  • Collect aggregated statistics (e.g., number of visitors, pages viewed, time spent on site).
  • Used to improve the functionality and performance of our services.

• Advertising and Targeting Cookies

  • Used to deliver relevant advertisements and promotional messages.
  • May be set by us or by third-party advertising partners.
  • Help limit the number of times you see an ad and measure the effectiveness of marketing campaigns.

Managing Cookies

You can manage or disable cookies in your browser settings. Please note:

• Disabling essential cookies may affect the operation of the Website and may prevent you from registering or logging in.
• Where required by law, we will ask for your consent before placing non-essential cookies (such as advertising or certain analytics cookies) on your device.

Further information on our use of cookies and specific providers may be provided in a separate Cookie Notice on the Website.

By continuing to use rickycasinoonline.net, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time; any significant changes will be posted on this page and, where appropriate, notified to you by email or via the Website.